Program terms and conditions
These terms and conditions apply to all participants in the Program. By paying the Program Fee or the Deposit,
you are entering into the Agreement.
We have tried to make this Agreement easier to read and understand by adding headings to the various sections.
These headings have been inserted for convenience only and do not affect the legal construction or
interpretation of this Agreement.
Definitions within this agreement
“you” or “your” means the participant.
“we”, “us” or “our” means The Intern Group.
Agreement means the contractually binding agreement made between us and you that is made up of
the application form and the terms and conditions set out in this document.
Commencement Date means the date, agreed upon with you in advance, that the Program begins.
Deposit means the part of the Program Fee that must be paid by you in order to secure your
place on the Program prior to payment of the balance of the Program Fee, such balance being payable in
accordance with clause 3 below.
Participant means a participant on the Program and Participants means all and any Participant.
Placement Deadline means the date 21 days prior to the Commencement Date.
Program means any language course and/or internship offered by The Intern Group.
Preference Area means your first and second choice of career field, as written in your
Program Fee means the sum of the Deposit and the remaining balance, payable by you to us in
accordance with clause 3 below.
The Intern Group means The Intern Group Ltd, a United Kingdom registered company: number
1. Our undertakings
In return for receipt of the Program Fee, we will undertake the following:
(a) to provide you with a language course and/or internship;
(b) to provide furnished accommodation that meets the following minimum standards:
- with a bed in your bedroom;
- with a wardrobe in your bedroom;
- with facilities for cooking and for the hygienic storage of food;
- with adequate bathroom, toilet and shower facilities;
- with bed sheets;
- with gas, electricity and water, for which we will cover the payment of bills;
for the duration of your internship program. If you wish to stay in the accommodation for a longer period,
before or after your internship program, we can attempt to arrange this for you. However, we cannot guarantee
any accommodation outside of the period of your internship program, and the cost of any such accommodation is
entirely your responsibility.
(c) to provide you with a transfer, at a time agreed between us, from the closest international airport to your
accommodation on your arrival, prior to your commencement on the Program.
(d) to provide contact details of local staff in case of any difficulties or problems experienced and to
facilitate emergency support if necessary;
(e) to provide an induction and welcome talk upon your arrival.
(f) to provide you with visa assistance where necessary.
(g) to provide you with information and tools to enhance your professional development.
(h) to organize social events, for you and the other participants, at your destination.
For the avoidance of doubt, we will only be responsible for and are only bound to provide the services and
matters set out in Section 1 above.
2. Suitability of participants
We retain all rights to reject the application of any person we deem unsuitable for our Program, at our own
3. Deposit and program fee
(a) Your Initial Deposit (“Initial Deposit”) is 800 British Pounds Sterling (abbreviated as GBP or £)
regardless of destination. For destinations other than London, your deposit will be converted to the local
currency of the Program and credited to your account at the current foreign exchange rate. The local currency of
the Program is Australian Dollars (AUD) in Australia; United States Dollars (USD) in California, Chicago, Chile,
Colombia, New York and Shanghai; Hong Kong Dollars (HKD) in Hong Kong; Canadian Dollars (CAD) in Toronto;
Japanese Yen (JPY) in Tokyo; and Euros (EUR) in Madrid, Barcelona and Dublin.
(b) Upon payment of your Initial Deposit, you agree to fully cooperate with The Intern Group in its attempts
to find you a placement and agree to do so until the passing of the Placement Deadline. Examples of
non-cooperation include, but are not limited to:
- Not actively working with your assigned representatives from The Intern Group;
- Skipping or missing scheduled internship interviews;
- Not engaging in internship discussions with your Internship Coordinator;
- Not responding to The Intern Group communications in a timely manner;
- Allowing the placement process to be delayed due to missing agreed payment due dates;
- Unreasonably refusing internships offered to you;
- Dishonesty. This includes fabricating, altering, or misrepresenting academic transcripts, test scores, academic standing, statements made on visa applications, or any other written or oral statement you may make in the process of applying for the Program, for a visa, or for any internship role.
Participants who are deemed uncooperative will be notified by The Intern Group, and may be dropped from the
program with no refund given. Such Participants may have the option, at the discretion of The Intern Group, to
rejoin the Program, provided that they cooperate and participate in good faith.
(c) If The Intern Group is unable to place you in an internship role in your Preference Area before the
Placement Deadline, you will be given the option (1) to withdraw from the Program and receive a refund of your
Initial Deposit and all other Program payments made by you (“Full Refund”), or (2) to request that The Intern
Group continue the search process until you are placed; and if The Intern Group is still unable to place you
within the extended time, you will receive a Full Refund.
(d) If your Initial Deposit is received by us less than eight weeks before the Commencement Date, your
Placement Deadline will be one week prior to the Commencement Date. This is instead of the usual three weeks.
(e) In order to confirm your place in the program, you must pay at least 50% of your outstanding balance within
30 days after we have received your Deposit. Any remainder is due within 21 days after we have confirmed your
internship role. Notwithstanding any partial payment deadline previously given, once placement is confirmed, any and all remaining balance becomes due within 21 days. In all cases, all program fees must be paid before you
travel to your program destination. Participants who fail to meet this requirement, will receive none of the
benefits of the Program. This includes, without limitation; placement in a confirmed Program, airport transfers
(f) If your Initial Deposit is received by us less than eight weeks before the Commencement Date, your deadline
to proceed with payment of the remaining balance will be one week prior to your start date.
(g) Due to the scarcity of housing in Hong Kong, some participants in our Hong Kong program are subject to
earlier payment deadlines than those described in the paragraph above. If this applies to you, then we will
notify you of your revised payment deadlines in writing via email, and the payment terms specified in that email
will supersede those described in this document.
(h) Due to the scarcity of shared accommodation housing in New York, some participants in our New York program
may be subject to supplemental costs associated with having a private room. Participants pursuing longer
durations within the shared accommodation options should be further advised that this likely means you will have
multiple roommates throughout the duration of your stay. If this applies to you, then we will notify you of your
revised payment structure in writing via email with at least 30 days advance notice of your start date. The
payment terms specified in that email will supersede those described in this document.
(i) You are responsible for covering all and any charges imposed by financial institutions, including PayPal
fees, foreign transaction fees, and wire transfer fees. This applies to your Deposit, Program Fee and any other
transfer to us. If you underpay your Deposit due to such charges, you will make up the balance when you pay the
Program Fee. If you underpay by less than 100 USD (or equivalent), we will collect it from you at the program
destination after you have arrived. If you underpay by more than 100 USD (or equivalent), you must make another
payment before arrival. If you overpay by more than 50 USD (or equivalent), we will refund the overpayment
amount to you according to our normal procedures. If you overpay by less than 50 USD (or equivalent), no refund
will be given due to the administrative costs involved.
(j) Some participants may be eligible for a discounted Program Fee – for example, students enrolled in a
university with whom The Intern Group has a formal relationship. If a participant is eligible for more than one
discount, then The Intern Group has the sole power and discretion to decide how or whether the discounts may be
combined, or if only one discount may be applied.
(k) We do not store credit card details nor do we share customer details with any third parties.
4. Program cancellations, changes, credits, and refunds
(a) If you wish to withdraw from the program at any time, then you must notify The Intern Group by email.
(b) The Deposit, and all subsequent Program Fees paid, are not refundable if you withdraw from the Program for any reason other than The Intern Group’s failure to place you by the Placement Deadline in one of your Preference Areas. This includes withdrawal for medical, personal, family, academic, financial and all other reasons. The Deposit and all subsequent Program Fees paid, are refundable ONLY if The Intern Group fails to place you in an internship role, in one of your Preference Areas, by the Placement Deadline, as defined in this document.
(c) The Deposit, and all subsequent Program Fees paid, are not refundable if The Intern Group determines, in its sole discretion, that you did not fully cooperate in the placement process at any time before the Placement Deadline, as further detailed under section 3(b) above.
(d) If you withdraw from the Program for any reason after being placed in an internship role, The Intern Group will be entitled to 100% of your Initial Deposit and either 100% of the subsequent payment(s) you made after the Deposit or 50% of the Program Fee, whichever is greater. If the withdrawal takes place less than 21 days before the Commencement Date, The Intern Group will be entitled to 100% of your Initial Deposit and 100% of the Program Fee.
(e) If you request to change the program destination or Commencement Date of your Program more than 60 days prior to your Commencement Date no change fee will be charged by The Intern Group. If you request to change the program destination or Commencement Date of your Program less than 60 days prior to your Commencement Date a change fee of up to a maximum of one third of your Program Fee may be charged at The Intern Group’s discretion. This change fee would be charged to compensate The Intern Group for costs associated with your Program.
(f) In the event that, for any reason at all, you decide to discontinue your place on the Program after it has started but before it is due to end, no refund will be given.
(g) If, for whatever reason, we have to suspend a Program, prior to your commencement date, you will receive a Lifetime Credit for the full value of all money that we have received from you. This credit can be applied to any of our programs at any agreed date in the future. No compensation can be given for any other costs incurred in relation to the Program, such as flights.
(h) In the event that you are refused an appropriate visa or suitable alternative by the Local Authorities, you will receive a Lifetime Credit for the full value of all money that we have received from you. This credit can be applied to any of our programs at any agreed date in the future. This credit is valid ONLY if; (1) you filled out all and any visa forms correctly, and (2) completed all steps in the required visa process correctly and on time. No compensation can be given for cancellation of flights or any other costs incurred by you. No refund of Deposit and/or Program Fee will be offered if your tardiness in completing the necessary visa requirements leads to Program start dates being delayed and your internship being cancelled.
(i) The Lifetime Credit is transferable. If you want to transfer the Lifetime Credit to a friend or family member, then notify The Intern Group by email and your friend/family member must notify The Intern Group during or before their admissions interview. The Lifetime Credit has no cash value and is not redeemable for cash.
(j) All refunds are paid via bank transfer.
(k) We do not withhold any processing fee or service charge from refunds. However, the refund amount you receive may be less than you expected, due to fees or charges imposed by your bank or by other intermediary financial institutions. We have no control over this and cannot cover or reimburse these fees.
(l) Any refund must be initiated within 6 months after the internship program start date selected by the participant. After this date, refunds are made solely at our discretion.
(m) All refunds and reimbursements will be processed within 21 days.
5. Website and promotional material
(a) The content and information displayed on our website and other promotional material is believed to be valid
and correct but we will not be held liable and do not take responsibility for any misinformation or ambiguities
in the content. Prices are subject to change without notice and you will be liable for additional amounts owed
due to price changes unless your deposit has already been submitted.
(b) We reserve the right to take your photograph or video footage of you, for use in our promotional material.
We do not make any payments to individuals in respect of such use. We may (but are not obliged to) reproduce the
photographs (or part of them) in our promotional material including, without limitation, posters,
advertisements, printed publications, on our website and social media website pages. Copyright in the
photographs will belong to The Intern Group. Photographic data is personal data for the purposes of the Data
Protection Act 1998 and therefore we will not use the images taken without your consent and we will not use your
image, or any other information you provide, for any other purpose. By agreeing to these terms and conditions,
you consent for your photographic data to be used for our promotional purposes.
6. The format of the program
We reserve the right to change our suppliers and the format of our Program as and when necessary, however we
will endeavor to provide as similar a program as possible at all times.
7. Liability for losses and program changes
(a) We cannot accept any responsibility or liability for loss of or damage to your passport or any other
personal property at any part of the visa process, during transit or during registration with the Local
(b) We cannot accept any responsibility or liability for Program changes or Program cancellations under any of
the following circumstances; war or threat of war; terrorism or threat of terrorism; fire; sickness;
environmental or climate concerns; acts of government or local authority; or, any other event or circumstance
which amounts to a “force majeure” and in such cases no refund or compensation for any loss will be given to you
unless otherwise decided at our sole discretion.
8. Your responsibility
(a) It is your responsibility to be aware of any national holidays or other events that may change the nature
of the Program. While most companies operate a 9 am-5 pm working policy, some may have different requirements and we
cannot be held responsible for this.
(b) International flights are not included in the cost of any of our Programs. It is your sole responsibility
to arrange flights and insurance and to select providers based on your own decisions and experiences. We cannot
be held responsible for any action, negligence or event relating to the purchase or operation of flight tickets
or flights. We will also not be responsible for any costs or refunds due to changes or delays in flights.
9. Experiencing problems
(a) The Intern Group wants you to enjoy a worry-free program. Should you experience any problems while
participating in our Program, you must immediately inform us in writing (by email or post), with a clear
explanation of the problem. In such an event, we will discuss the problem with you and will discuss ways in
which the problem can be solved. We are not responsible for any conversations or anything that is said unless it
is recorded in the written form either by email or by letter.
(b) You agree to discuss any problems in your placement with our staff prior to discussion with your internship
provider. If the assigned internship provider wishes to terminate your placement prior to the end of the stated
time for any reason (for example as a result of your inadequate or unhelpful participation or prolonged or
repeated absence from work), you understand that no refund of fees will be given in this situation and we are
under no obligation to provide another placement. In such a case, you will be required to leave the provided
accommodation within two days of being informed by us.
(c) If you wish to terminate your placement prior to the end of the time stated in the contract for any reason
you must provide us with written notice, clearly stating the reasons for such a decision. You agree that no
refund of the Program Fee or any other fees will be made in this situation, that no other placement will be
offered and that you will be required to leave the provided accommodation within two days of being informed by
(d) The Intern Group cannot be held responsible for any complaints arising from issues outside of the
specifications made in Section (1)(b), this includes, without limitation, relations with other inhabitants of
the apartment/homestay, relations with your neighbors, and relations with other colleagues or managers in your
place of internship.
(a) We, our affiliate agencies, suppliers and members of staff cannot be held responsible for any case of
injury, accident, claim, theft, damage, sickness, cancellation or loss, in relation to our/their services.
(b) You are responsible for your own safety during the trip and neither we, nor the assigned internship
provider, take responsibility nor can be held liable for any accident, sickness, loss, damage, expense or hazard
encountered throughout the Program.
(c) You will be held responsible and liable for any damages to the assigned internship provider during your
placement. It is your sole responsibility to ensure you purchase personal liability insurance prior to the
11. Complying with rules, local laws and acting responsibly
(a) If you do not comply with the rules of the internship provider, the rules of our Program, or the laws of
the destination to which you go, then we may release you from the Program. In these cases, no refund will be
given and you will be required to leave the provided accommodation within two days of being informed by us. This
includes cases in which the internship provider asks you to leave your role due to underperformance or
(b) You will take full responsibility for your conduct at all times during the Program. You will not act
irresponsibly nor will you break the law of the country to which you go. You will not put yourself or others in
dangerous situations. If you do any of the above you will be responsible for the consequences.
(c) We reserve the right to expel, at our sole discretion, any Participant from the Program for reasons
including but not limited to: breaking the law; bullying or harassment of other Participants; anti-social or
unreasonable behavior or unfit conduct towards other group members, our representatives, our
suppliers’/affiliate agencies’ representatives, the assigned internship provider or excessive absence from
work. Whether a Participant has acted in any of the ways set out above will be determined by us in our sole
discretion. In such instances, we retain the right to immediately remove the Participant from his or her
accommodation and cancel their participation in the Program, with no refund issued.
12. Third party behavior or actions
(a) We take no responsibility and are not liable for any third party behavior or actions including but not
limited to that of the host internship provider and accommodation provider. We take no responsibility and are
not liable for any accidents that take place at any third party locations including but not limited to the
premises of the host internship provider and the designated accommodation. It is your responsibility to ensure
you purchase personal liability insurance prior to the Commencement Date.
(b) We reserve the right to make charges for any missing or damaged items or for any additional cleaning or
repair charges to accommodation that may be incurred during the Program. You agree to pay these charges in full
to us within 14 days of finishing the Program.
13. Guest policy
(a) Guest policies are at the discretion of individual housing providers. In the event that guests stay in your accommodation without consent, you may be required to leave the provided accommodation within two days of being informed by us.
(a) You are responsible for ensuring that you have purchased full, comprehensive insurance prior to departure,
which will cover you for the duration of your participation in the Program, and which includes but is not
limited to travel, health, medical and accident insurance.
(b) Even if you have insurance coverage through another party, such as your university or your visa sponsor, you are responsible for ensuring that the coverage is sufficient. If you have any doubts or questions about your insurance, please contact us.
(c) You must bring all relevant insurance documents with you to the country in which you are placed.
15. Housing security deposits
(a) Please note that a security deposit will often be required by our housing providers in some of our destinations. This may be requested pre-arrival or at check-in to your program accommodation and will be fully reimbursed at the end of your program, assuming there are no damages to your room. If you are eligible to receive a full/partial refund for your housing deposit, it is your responsibility to collect it. We will not be held responsible if you leave your deposit in-country, and we will not cover any fees associated with transferring the funds back to you.
16. Non-Disclosure Agreements
(a) In instances where the assigned internship provider demands it, you agree to sign a Non-Disclosure
Agreement with the assigned internship provider. Regardless of whether or not the assigned internship provider
requires a written Non-Disclosure Agreement, you agree to respect and keep confidential the intellectual
property of the assigned internship provider.
(a) We are not responsible for the workload provided by the internship provider whether it is of a high
intensity or low intensity. In such situations, you should discuss the problem with us and we will endeavor to
resolve the issue accordingly.
18. Mandatory notifications
(a) You must inform us if you have an infectious disease, mental illness, or a criminal record, as any of these
may complicate your visa application or immigration status in your destination country.
(b) You must inform us of any travel abroad or any other unavailability of passport for visa processing during
the four weeks prior to the Commencement Date. You must inform us of any unavailability of passport in this period
at least two months before the Commencement Date. We cannot be held responsible for additional costs for express
processing, postage, submission in person by our staff, or delay or cancellation of program due to failure to
inform us of such details.
(c) The Participant is responsible for informing The Intern Group of any medical conditions (physical or
psychological) or religious restrictions which may influence the Participant’s ability to complete the Program
(work in their internship or attend any events or activities), prior to paying a Deposit. For medical conditions
and religious restrictions which have been disclosed, it is The Intern Group’s responsibility to inform the
Participant whether they can continue with the Program prior to commencement – if this is not possible then a
full refund of the Deposit will be given. If the assigned internship provider wishes to terminate your placement
prior to the end of the stated time for reasons related to your medical conditions or religious restrictions,
you understand that no refund of fees will be given in this situation and we are under no obligation to provide
another placement. In such a case, you will be required to leave the provided accommodation within two days of
being informed by us.
19. Maximum liability
Our maximum liability is limited to the Program Fee.
20. Additions to your participation in a program
(a) Any additions to programs by you when you are already in the country in which you are placed will incur the
full fee difference between the original program and the desired program, plus an administration fee of 100 USD (or equivalent). Any such program changes or extensions are made at the sole discretion of The Intern Group and cannot be
21. Refer-a-friend program
(a) If you refer a friend to The Intern Group Program, you will receive a discount or rebate of 300 USD (or equivalent) on your
program fee, subject to the further terms given below.
(The program currencies are listed in section 3(a) above.)
(b) You may refer your friend to any Program offered by The Intern Group at any destination or date. Your
friend’s Program does not need to be in the same city, or at the same time, as your own.
(c) Your friend must mention your name as their referral during the admissions process. This can include their
interview or their follow up with their Admissions Officer. If your friend mentions the referral after the
admissions process has been completed, and they are already confirmed as a participant, the Program Director
will decide if you are still eligible for the discount or rebate.
(d) Your discount or rebate will be granted only when your friend confirms a place in their Program by paying
at least 50% of their program fee.
(e) The discount applies only to your total program fee. The discount does not reduce the amount required for
the initial Deposit (800 British Pounds) or of any required minimum payments.
22. University relations
(a) If you are a current student or alumni of one of our partner universities, the university will be informed
of your application and/or acceptance. A list of our partner universities can be found in the “Educators”
section of The Intern Group’s website.
23. Host organizations
(a) Participants’ information will be shared with our host organizations when we are sourcing an internship for
24. Equal opportunity
The Intern Group respects all applicable laws, rules, and regulations governing equal opportunity, immigration,
and non-discrimination in all of the jurisdictions where we operate, including the Equality Act 2010 (UK) and
the Americans with Disabilities Act (USA).
There are wide variations between countries in the laws requiring accessibility for people with disabilities,
and in the availability of certain health services and products. Also, immigration and visa rules in some
countries make distinctions based on categories such as age or national origin. Because of this, The Intern
Group must ask program applicants and participants for information which may be covered by non-discrimination
regulations in some jurisdictions, including: nationality, date of birth, health requirements, and disabilities.
When The Intern Group requests this information, it is solely to ensure compliance with applicable regulations
and to ensure that the participant will enjoy appropriate access and accommodation in the destination. The
Intern Group conducts these discussions with sensitivity and confidentiality.
25. Other terms
(a) A person who is not a party to the Agreement shall not have any rights under or in connection with it by
virtue of the Contracts (Rights of Third Parties) Act 1999 (the “Act”) but this does not affect any right or
remedy of a third party which exists, or is available, apart from the Act.
(b) The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under the
Agreement is not subject to the consent of any person that is not a party to this agreement.
(c) If any provision of the Agreement (or part of any provision) is found by any court or other authority of
competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the
extent required, be deemed not to form part of the Agreement, and the validity and enforceability of the other
provisions of the Agreement shall not be affected.
(d) If a provision of the Agreement (or any part of any provision) is found illegal, invalid or unenforceable,
the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable or the
parties shall negotiate in good faith to amend such provision such that, as amended, it is legal, valid and
enforceable, and, to the greatest extent possible, achieves the parties’ original commercial intention.
(e) The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or
formation (including no contractual disputes or claims) shall be governed by and construed in accordance with
the law of England and Wales.
(f) Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to
settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or
formation (including non-contractual disputes or claims).
(g) We reserve the right to amend this document.